Contact Information

Looking to contact us? Please follow the guidelines to help route your inquiry the fastest.
To contact us via phone: (888) 448-7573

HOURS OF OPERATION:
Monday through Friday - 9am-5pm EST

Holiday Hours - We are closed for the following Federal Holidays

Monday, January 2- New Year's Day
Monday, January 16- Birthday of Martin Luther King, Jr.
Monday, February 20- Washington's Birthday
Monday, May 28- Memorial Day
Wednesday, July 4- Independence Day
Monday, September 3- Labor Day
Monday, October 8- Columbus Day
Monday, November 12- Veterans Day
Thursday, November 22- Thanksgiving Day
Tuesday, December 25- Christmas Day

After Hours Calls and Support
Please email us after hours for faster service

Mailing Address:
iPadCaseFinder.com
802 Springwood Dr.
Waxhaw, NC 28173
email: sales@ipadcasefinder.com
phone: (888) 448-7573

To track your order, please login to your account. We also email tracking numbers as we get them.
International Shipping:Please contact us to inquire about shipping outside the U.S.

If you do not see a case on our site? Simply send us an email through the form below and we will try and get it listed as soon as possible.

Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

iPadCaseFinder.com ships via USPS, UPS, and FEDEX. Ground shipping is typically through the United States Postal Service and we periodically change our shipping rates to reflect flat rate shipping. Unfortunately shipping one single case can cost as much as $9.00 at times depending on the case thats purchased and the location of where its going. We do provide tracking numbers as well. In order to receive a tracking number customers are encouraged to create an account during checkout. Please allow 24 hours to process your order.

We are not responsible for lost items by the United States Postal Service, UPS, or Fedex. If an item is listed as 'delivered' you should contact the appropriate shipper to file a claim if you did not receive it.

Privacy & Security

We take your privacy and security very seriously. We provide a secure website to shop on which uses SSL (secure socket layer) that provides the most secure environment online. We do not share your information with third parties at all. We hate spam just as much as you and we take your information seriously.

Returns & Replacements

All returns should be sent back to the address listed on the contact page. You must contact us to receive a RMA number. There is a 15% restocking fee for all unopened items. Opened items require a 18% restocking fee.  Typical turnaround time for refunds is 5-10 days AFTER the product is received at our location and inspected. We cannot accept returns after 30 days.

Payment, Pricing & Promotions

We currently accept Visa, Mastercard, Discover, and American Express. We also accept Paypal payments. Simply select your preference during the checkout process. Pricing may vary from day to day as we run special promotions throughout the year. You are encouraged to sign up for our newsletter to receive the latest updates on products.

Viewing Orders

If you register an account during checkout you will be able to log back in to see the status of your order. We will provide you with a tracking number via email once your item has shipped. Customers that do not create an account will still receive an email alert with their tracking number.

Updating Account Information

Updating your account is fast and easy. Simply login using the controls located at the top of this screen and you'll have access to your profile and ordering process.